Front desk services
Effortless Reception Management, Anywhere
Appointment
Scheduling & Confirmation
Our team provides seamless scheduling and confirmation services for chiropractic care, nutrition consultations, PiezoWave therapy, massage sessions, and exercise training. With our system, we ensure each appointment is efficiently managed, reducing scheduling conflicts and ensuring smooth clinic operations. Our team goes the extra mile by sending timely reminders through calls, emails, and SMS, which minimizes no-shows and keeps patients on track with their health journey. By maintaining a well-organized, structured schedule for all therapeutic services, we help your practice optimize appointment flow and improve patient satisfaction.
Comprehensive
Call Handling & Patient Inquiries
When patients call with questions, our team provides thorough and professional responses about Living Well Balanced's wide range of services. We understand the importance of clear, detailed information, so we handle inquiries on treatments such as chiropractic adjustments, nutritional guidance, and various wellness therapies with care. Each caller receives information tailored to their needs, helping them make informed decisions about their health. By educating patients on the holistic health services available, we foster trust and confidence in your approach, enhancing overall patient engagement and clinic reputation.
New Patient
Intake & Data Collection
New patients are welcomed with warmth and guided through an easy, supportive intake process. We collect and securely upload essential personal information to your EHR system, allowing for a smooth transition into care. Our team customizes the intake to address specific services like nutrition plans, corrective exercises, and PiezoWave therapy, ensuring each patient has all they need for their unique health journey. This detailed, caring approach to intake makes patients feel valued and well-prepared, setting a positive tone for their experience with Living Well Balanced.
Insurance
Verification & Financial Responsibility Explanation
Our service includes diligent insurance verification for chiropractic, massage, and other therapeutic services. We go beyond simple verification, explaining financial responsibilities such as copays, deductibles, and Explanation of Benefits (EOB) details. By ensuring patients fully understand their coverage, we help avoid unexpected costs and foster financial transparency. This proactive approach not only improves patient experience but also reduces billing inquiries, helping your practice run smoothly while enhancing patient satisfaction with clear, supportive communication.
Prior
Authorization Assistance
Obtaining prior authorization for therapies can be a complex and time-consuming process, but our team is here to make it simple. We handle the gathering and submission of all necessary information to streamline authorizations for chiropractic and other supportive therapies. By staying on top of required documentation and ensuring timely submissions, we help minimize delays in patient care. Our assistance with authorizations allows you to focus on delivering quality services, confident that approvals are efficiently managed and patients receive the care they need without interruption.
Patient
Reminders & Follow-Up for Continued Care
Our team proactively reaches out to patients within 24 hours if they miss appointments, ensuring they don’t fall behind in their care plans. We also encourage regular follow-ups for therapies like PiezoWave, massage, and corrective training, essential for continuous progress and health improvements. With thoughtful reminders and follow-ups, we keep patients engaged in their wellness journey, promoting consistency and adherence. By supporting ongoing care, we help patients reach their health goals while fostering a strong, trust-based relationship with your practice.
Engagement
And Reviews
To enhance your online presence, we reach out to new patients, creating opportunities for positive engagement and feedback. Our team encourages patients to share their experiences with Living Well Balanced on social media and review platforms. By focusing on creating a positive patient journey and helping patients share their stories, we strengthen your clinic’s reputation and visibility. This focus on engagement and feedback not only fosters loyalty but also builds a community of satisfied patients who advocate for your services.
Payment
Collection & EHR Posting
Managing payments is critical to clinic operations, and our team handles it with precision. We collect copays and outstanding balances directly from patients, posting each payment to the EHR system in real-time. This ensures financial records are accurate, streamlined, and easily accessible for your administrative needs. By supporting efficient and transparent payment collection, we enhance patient satisfaction, reduce billing discrepancies, and allow your team to focus on what they do best—providing exceptional care.
Follow-Up
Visit Coordination
For patients engaged in long-term programs like corrective training and nutrition plans, consistent follow-up is key to sustained progress. Our team schedules follow-up appointments, coordinating each patient’s care to maintain momentum in their health journey. This consistent approach ensures patients feel supported throughout their treatment and helps them stay on track with their goals. By managing follow-ups thoughtfully, we foster a positive, continuous experience that underscores your commitment to patient well-being.
Insurance
Partners
Our Trusted Partners
FAQ's
Frequently Asked Questions
How do you handle appointment scheduling and reminders?
Our team schedules appointments across a range of services, including chiropractic care, nutrition consultations, and massage therapy. To ensure clients keep their appointments, we provide reminders through calls, emails, and SMS. This helps reduce no-shows and keeps our clients’ schedules on track.
What kind of patient inquiries can you handle?
We manage all types of patient inquiries, from general questions about our services to specific queries regarding treatments like chiropractic adjustments and wellness therapies. Our responses are tailored to each patient, so they receive clear and relevant information about the care options available to them.
How does the new patient intake process work?
Our team guides new patients through a welcoming intake process, collecting essential information and securely uploading it to your EHR system. This includes details specific to their planned services, such as nutrition plans or corrective exercises, making the transition to care as smooth as possible.
Do you verify insurance and explain costs to patients?
Absolutely. We gather and submit all necessary information for prior authorizations, particularly for services such as chiropractic care and other supportive therapies. This helps to ensure that patients get the approvals they need for their treatments.
How do you handle follow-up appointments?
Our team coordinates follow-up appointments for patients involved in long-term programs, such as corrective training and nutrition plans. This scheduling consistency helps patients stay committed to their care plans and supports their progress.
What if a patient misses an appointment?
If a patient misses an appointment, we proactively reach out within 24 hours to reschedule. This helps keep them engaged in their care plan and minimizes disruptions in their therapeutic progress.
Can you assist with collecting patient payments?
Yes, we manage the collection of copays and outstanding balances from patients. Payments are directly posted to the EHR, ensuring that financial records are up-to-date and accurately reflect each transaction.
Do you encourage patient feedback and reviews?
We work with new patients to encourage positive reviews and social media ratings. This feedback not only strengthens our online presence but also helps future clients learn about the quality of care we provide.
Contact us
(516) 708-7055
Copyright 2024 PMEXINC. All rights reserved.
Copyright 2024 PMEXINC. All rights reserved.